FAQ
Frequently Asked Questions
Does Chaser's Bark Shop carry textbooks?
No, textbooks may now be purchased from our partners, Akademos, at Spartanburg Community College Online Bookstore. Chaser's Bark Shop, formerly known as the Book Inn, is now your one stop shop for Chaser Merchandise, School Supplies, Course Related Kits, and Electronics.
Can I use my financial aid for more than just textbooks?
In most instances, yes. There are certain types of financial aid that is only available for tuition and some that are only available for textbooks. You should read your financial aid award letter carefully and contact the financial aid department with any questions.They can be reached at fa-questions@sccsc.edu or 864-592-4810.
How long can I use my financial aid?
For the Spring 2025 Term, Financial Aid can be charged from December 2, 2024 through February 12, 2025.
For the Summer 2025 Term, Financial Aid can be charged from May 5, 2025 through May 27, 2025.
How will I know when my order is ready for pick up?
You will first receive a confirmation of your order and then will be sent another email stating that your order has been processed. Once you receive that email you are welcome to come into the store during business hours to pick up your order. For Spring 2025, Online Order Pickup will be on the back hallway of the Ground Level of the Dan Terhune Building. Please have your Student ID ready in order to obtain your items.
How long will it take to ship my order?
Once your order is processed, it will be shipped within 48 hours. UPS picks up Monday -Thursday. Please allow 3-4 days for UPS to deliver.
What if there is a problem with my order?
If you receive an incorrect, damaged/defective item or the wrong order please email or call us. We will work with you to resolve the problem as quickly as possible. We can be reached at 864-592-4650 or chasersbarkshop@sccsc.edu.
How do I cancel my order?
Please call or email us with your name and order number so we can cancel your order. If the order has already been processed, we can return the order subject to our return policy.
How can I find out the status of my order?
Sign into your account on the Chaser's Bark Shop website. Click on “my account” and then “orders”. Click on the appropriate order page and you will be able to see the status of your order, what was filled, what is out of stock and tracking numbers for shipping.
What is a Barchart?
A Barchart is a laminated study guide. Use them along with your textbook and class notes to help you with your studies. These are available in store and online.
What does it mean to request a substitution?
We suggest you approve substitutions upon checkout. We cannot guarantee that every item that you order will be in stock when the order is finalized by our staff. If a substitution is not approved at check out, we will wait until the out-of-stock item arrives and then finish processing your order. This could result in a delay as well as more than one transaction for an order. If the item(s) are not on order, we will delete the out-of-stock material and you will need to reorder a different item.
Examples of Substitutions:
The binder color you have requested is not in stock; we can substitute with a different color.
What is the Buyback?
At the end of each semester, you’ll have the opportunity to try to sell your books for cash. This is not a refund; it is the opportunity to sell your books after you have used them. The bookstore uses the information provided by instructors regarding the required materials for the next semester to determine which books are eligible for buyback. (We cannot purchase instructor/desk copies or international copies.) We partner with GoTextbooks.com to run our buyback. Prices are non-negotiable. Buyback dates/times will be posted on our website and sent via email.